Your portal's Orders page has two tabs: To fulfil and All orders.
Physical items
- 1Pack and post the order. You arrange postage yourself.
- 2Mark it shipped, with the carrier and tracking number if you have one.
- 3The buyer confirms they received it. If they do not, the order completes by itself 10 days after you mark it shipped.
If you have not shipped, we remind you on day 3 and day 7. On day 7 the buyer can also ask for a refund, and on day 14 our team steps in.
Digital items and services
Digital orders complete as soon as they are paid. Services complete when the buyer confirms, or by themselves 3 days after you mark them done.
Reviews
When an order is complete, you and the buyer can each leave a 1 to 5 star review. You can reply to reviews about you.
Refunds
Buyers can ask for a refund within 14 days for digital items and courses, and within 30 days for physical items and services, sometimes with a return. Our team decides. A refund before your payout means that money is not paid to you; a refund after payout is taken back from your payout account.
Problems and disputes
If a buyer reports a problem, we tell you. You can respond once, up to 2,000 characters. Nerusalem Support makes the final decision, and the payout stays on hold until then.
Last updated 19 October 2026.